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Shortly after implementation of a supplier quality-management program, the customer's and supplier's measurements of an attribute differ. The most appropriate course of action is to:
investigating the data collection methods, the discrepancies can be identified and resolved to ensure accurate measurement and evaluation of the attribute's performance.
If the customer's and supplier's measurements of an attribute differ shortly after implementation of a supplier quality-management program, the most appropriate course of action is to investigate data collection methods. This could involve analyzing the measurement process to identify any differences in how the data is being collected or calculated by the customer and supplier. It is important to determine the root cause of the differences in order to ensure that the quality-management program is based on accurate and reliable data.
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