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Exam CMQ-OE topic 1 question 107 discussion

Actual exam question from ASQ's CMQ-OE
Question #: 107
Topic #: 1
[All CMQ-OE Questions]

Which of the following should be accomplished first when implementing customer relationship management initiatives?

  • A. Target key customers for relationship management.
  • B. Appoint a manager to supervise the customer service representative.
  • C. Assign a relationship manager to each key customer.
  • D. Develop customer relationship management plans.
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Suggested Answer: A 🗳️
by gemazyni at April 5, 2025, 5:54 p.m.

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