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Exam CMQ-OE topic 1 question 114 discussion

Actual exam question from ASQ's CMQ-OE
Question #: 114
Topic #: 1
[All CMQ-OE Questions]

The first step in a successful customer satisfaction program is to:

  • A. Hire and train qualified staff and reward them based on performance.
  • B. Get to know the customers’ most pressing needs.
  • C. Develop a strategic alliance/partnership with key customers.
  • D. Get management commitment to a focus on customers.
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Suggested Answer: D 🗳️
by gemazyni at April 5, 2025, 5:54 p.m.

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