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Exam CMQ-OE topic 1 question 207 discussion

Actual exam question from ASQ's CMQ-OE
Question #: 207
Topic #: 1
[All CMQ-OE Questions]

If lack of access is identified as a major problem in providing excellent customer service, which of the following solutions would be most effective?

  • A. Increasing the hours of operation of customer service
  • B. Providing more information to the customer through the billing process
  • C. Improving customer-relations training for frontline employees
  • D. Returning customer calls within 24 hours
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Suggested Answer: C 🗳️
by gemazyni at April 5, 2025, 6:02 p.m.

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4f400d2
5 days, 15 hours ago
Selected Answer: A
The problem mentioned is lack of access — meaning customers can't easily reach the service when they need it. Answer C doesn't solve access problems. Answer A "Increasing the hours of operation" directly improves accessibility, giving customers more opportunities to get help at times convenient for them.
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