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Exam CMQ-OE topic 1 question 337 discussion

Actual exam question from ASQ's CMQ-OE
Question #: 337
Topic #: 1
[All CMQ-OE Questions]

If responsiveness is identified as a major problem in providing excellent customer service, which of the following would be an appropriate solution?

  • A. Calling customers back within 24 hours of receiving their complaint
  • B. Increasing the company’s hours of operation
  • C. Keeping more accurate records of verified complaints
  • D. Providing additional training to customer service staff
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Suggested Answer: A 🗳️
by gemazyni at April 5, 2025, 6:12 p.m.

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