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Exam CMQ-OE topic 1 question 360 discussion

Actual exam question from ASQ's CMQ-OE
Question #: 360
Topic #: 1
[All CMQ-OE Questions]

Which of the following is an effective facilitation technique for dealing with feuding team members?

  • A. Have the members involved discuss their differences off-line
  • B. Involve all team members in resolving the differences together
  • C. Lead the team in establishing a code of conduct
  • D. Elevate the issue to the team sponsor
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Suggested Answer: B 🗳️
by ZeroLord at April 30, 2025, 9:36 p.m.

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ZeroLord
2 days, 11 hours ago
Selected Answer: A
The correct answer is A. Involving all team members in resolving the conflict could escalate tensions and make the situation worse. The most appropriate approach is to keep the discussion between the individuals involved and have them address their differences privately, off-line.
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