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Exam 3314 topic 1 question 27 discussion

Actual exam question from Avaya's 3314
Question #: 27
Topic #: 1
[All 3314 Questions]

ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call.
Which two conditions would explain why the call was re-queued? (Choose two.)

  • A. Best Service Routing (BSR) Polling to Avaya Aura® Communication Manager (AACM) failed.
  • B. The ICR CCA received incomplete routing information from ICR Core.
  • C. There was a spike in the Estimated Wait Time (EWT).
  • D. The Queue Position increase was more than the configured Queue Position Spike Difference.
Show Suggested Answer Hide Answer

Suggested Answer: AB
Reference:
https://downloads.avaya.com/css/P8/documents/100176438

Comments

TBoc
10 months, 1 week ago
If B, the call wouldn't be routed at all. If a spike occurs in EWT then the call would be re-queued to another VDN. So should be A and C as the answers
upvoted 1 times
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PrashanjeetPal
1 month, 1 week ago
https://downloads.avaya.com/css/P8/documents/100176431 (132) C.D
upvoted 1 times
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