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ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call. Which two conditions would explain why the call was re-queued? (Choose two.)
A.
Best Service Routing (BSR) Polling to Avaya Aura® Communication Manager (AACM) failed.
B.
The ICR CCA received incomplete routing information from ICR Core.
C.
There was a spike in the Estimated Wait Time (EWT).
D.
The Queue Position increase was more than the configured Queue Position Spike Difference.
If B, the call wouldn't be routed at all.
If a spike occurs in EWT then the call would be re-queued to another VDN. So should be A and C as the answers
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A (35%)
C (25%)
B (20%)
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PrashanjeetPal
3 years, 6 months agoTBoc
4 years, 2 months ago