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Exam 7492X topic 1 question 23 discussion

Actual exam question from Avaya's 7492X
Question #: 23
Topic #: 1
[All 7492X Questions]

What are the three key differences between Enhanced Look-Ahead Interflow (ELAI) and traditional LAI? (Choose three.)

  • A. The ELAI uses the interflow-qpos vector command.
  • B. The Call Center calls must be queued to first in ELAI.
  • C. The ELAI uses route-to number ~r13035485103.
  • D. The ELAI is near first-in-first-out routing.
  • E. The value of the interflow-qpos can be set as <= 12.
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Suggested Answer: CDE 🗳️
by limawesley93 at March 13, 2020, 11:56 p.m.

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benjmcy
1 year ago
Answer is A, B, D. Enhanced LAI always queues to the skill first before interflow, along with interflow-qpos, Enhanced LAI is near first-in first out routing. Option C is used to NCR. Option E, the range of interflow-qpos is between 1 to 9.
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limawesley93
3 years, 8 months ago
A. https://downloads.avaya.com/elmodocs2/contact_center/r3v11/210505_1/210505_1.pdf (p.90) C. https://downloads.avaya.com/elmodocs2/contact_center/r3v11/210505_1/210505_1.pdf (p.86) D. https://downloads.avaya.com/elmodocs2/contact_center/r3v11/210505_1/210505_1.pdf (p.90)
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