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Answer is A, B, D. Enhanced LAI always queues to the skill first before interflow, along with interflow-qpos, Enhanced LAI is near first-in first out routing.
Option C is used to NCR.
Option E, the range of interflow-qpos is between 1 to 9.
A.
https://downloads.avaya.com/elmodocs2/contact_center/r3v11/210505_1/210505_1.pdf (p.90)
C.
https://downloads.avaya.com/elmodocs2/contact_center/r3v11/210505_1/210505_1.pdf (p.86)
D.
https://downloads.avaya.com/elmodocs2/contact_center/r3v11/210505_1/210505_1.pdf (p.90)
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benjmcy
1 year agolimawesley93
3 years, 8 months ago