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Exam 3301 All Questions

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Exam 3301 topic 1 question 5 discussion

Actual exam question from Avaya's 3301
Question #: 5
Topic #: 1
[All 3301 Questions]

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD).
However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?

  • A. The agent’s web browser is not set for the correct character encoding.
  • B. .NET 3.5 Service Pack 1 is not installed on the agent’s computer.
  • C. Internet Explorer is not set as the default browser on the agent’s computer.
  • D. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
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Suggested Answer: A 🗳️
by BazzieB at May 19, 2020, 12:06 p.m.

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BazzieB
4 years, 12 months ago
I am sure the correct answer is C
upvoted 1 times
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