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Exam 3304 topic 1 question 57 discussion

Actual exam question from Avaya's 3304
Question #: 57
Topic #: 1
[All 3304 Questions]

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

  • A. Agents should log in manually to each split.
  • B. Agents could be logged in to 20 splits maximum.
  • C. Splits could be measured by Basic Call Management System (BCMS).
  • D. After an ACD-call, an agent will automatically change its state to AUX.
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Suggested Answer: AC 🗳️
Reference Avaya Aura Call Center 6.0 Overview Page 18
by lugiricy at April 5, 2025, 1:38 a.m.

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