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Exam 7391X topic 1 question 43 discussion

Actual exam question from Avaya's 7391X
Question #: 43
Topic #: 1
[All 7391X Questions]

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.
With EAS enabled, which software mechanism is used for queuing?

  • A. Agent Stations
  • B. Vectors
  • C. Skills
  • D. Agent IDs
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Suggested Answer: A 🗳️
by lidefefu at April 5, 2025, 3:37 a.m.

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