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Exam 3300 All Questions

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Exam 3300 topic 1 question 38 discussion

Actual exam question from Avaya's 3300
Question #: 38
Topic #: 1
[All 3300 Questions]

When more than one agent is available to receive a call, the agent with the highest priority In the skillset will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control
Directory Number (ACD/CDN) call.
Where is this parameter configured?

  • A. Historical Statistics >Parameters
  • B. Skillset Definition >Call Age Preference
  • C. Real Time Statistics>Agent Stat.
  • D. Global Setting > Agent Order Preference
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Suggested Answer: D 🗳️
Page 132 Avaya Aura Contact Center AdministrationClient Administration
by phonegod2000 at Aug. 22, 2020, 3:23 p.m.

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phonegod2000
4 years, 8 months ago
The answer is B, page 63 of the AACC student ebook.
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