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Exam 7492X topic 1 question 49 discussion

Actual exam question from Avaya's 7492X
Question #: 49
Topic #: 1
[All 7492X Questions]

Given the following conditions:
✑ In the Business Advocate configuration
✑ During call surplus conditions
✑ If calls are waiting when an agent becomes available
✑ The agent's selection method is Percent Allocation
How will the Communication Manager interpret the highest priority calls?

  • A. As the highest skill level and the highest ratio of CWT/SO or PWT/SO
  • B. As the highest skill level and the longest CWT or PWT
  • C. As the longest CWT or PWT
  • D. As the oldest call waiting that best maintains the administered target allocations for all skills
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by Ava2020 at June 20, 2021, 10:37 p.m.

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Ava2020
2 years, 10 months ago
D Percent Allocation Call that is waiting for the longest time and that best meets the target allocations for a skill.
upvoted 2 times
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A (35%)
C (25%)
B (20%)
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