Welcome to ExamTopics
ExamTopics Logo
- Expert Verified, Online, Free.

Unlimited Access

Get Unlimited Contributor Access to the all ExamTopics Exams!
Take advantage of PDF Files for 1000+ Exams along with community discussions and pass IT Certification Exams Easily.

Exam 7492X topic 1 question 8 discussion

Actual exam question from Avaya's 7492X
Question #: 8
Topic #: 1
[All 7492X Questions]

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.)

  • A. The BSR Application ID must be set in the VDN form.
  • B. Set the Available Agent Adjustments for BSR to y in the System Parameters Feature form.
  • C. The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.
  • D. Percent Allocation in the Business Advocate feature must be enabled.
Show Suggested Answer Hide Answer
Suggested Answer: CD 🗳️


Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
1 year, 7 months ago
Most possible answer is B and C. Percent Allocation is used in Business Advocate. Regarding to Option C, "Vectoring (Best Service Routing)" must set to y instead of "Available Agent Adjustment for BSR"
upvoted 1 times
2 years, 5 months ago
upvoted 1 times
Community vote distribution
A (35%)
C (25%)
B (20%)
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

Loading ...