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To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.)
A.
The BSR Application ID must be set in the VDN form.
B.
Set the Available Agent Adjustments for BSR to y in the System Parameters Feature form.
C.
The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.
D.
Percent Allocation in the Business Advocate feature must be enabled.
Most possible answer is B and C. Percent Allocation is used in Business Advocate. Regarding to Option C, "Vectoring (Best Service Routing)" must set to y instead of "Available Agent Adjustment for BSR"
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