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Exam 7492X topic 1 question 8 discussion

Actual exam question from Avaya's 7492X
Question #: 8
Topic #: 1
[All 7492X Questions]

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.)

  • A. The BSR Application ID must be set in the VDN form.
  • B. Set the Available Agent Adjustments for BSR to y in the System Parameters Feature form.
  • C. The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.
  • D. Percent Allocation in the Business Advocate feature must be enabled.
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Suggested Answer: CD 🗳️

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benjmcy
1 year, 7 months ago
Most possible answer is B and C. Percent Allocation is used in Business Advocate. Regarding to Option C, "Vectoring (Best Service Routing)" must set to y instead of "Available Agent Adjustment for BSR"
upvoted 1 times
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wreckless
2 years, 5 months ago
Correct!
upvoted 1 times
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