A collaboration engineer is troubleshooting Apple push notification issues and calls Cisco TAC for assistance. The Cisco TAC Engineer indicates that diagnostic information has not been received for the cluster. Which action resolves this issue?
A.
Enable “Send encrypted PII to the Cisco Cloud for troubleshooting” on the Cisco Cloud Onboarding Configuration page.
B.
Temporarily enable manual downloads of log files from the Cisco Cloud Onboarding page on Cisco UCM.
C.
Enable “Send Troubleshooting information to the Cisco Cloud” on the Cisco Cloud Onboarding Configuration page.
D.
Temporarily disable push notifications so that Cisco UCM can generate the diagnostics log files.
A is an option, but i stick with this Explantation
Enable “Send encrypted PII to the Cisco Cloud for troubleshooting” on the Cisco Cloud Onboarding Configuration page: While this option might send some diagnostic information, it's specifically for sending Personally Identifiable Information (PII), which is not necessary for troubleshooting push notification issues and should generally be avoided unless absolutely necessary.
A and C are good, I think C is the correct answer
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/push_notifications/cucm_b_push-notifications-deployment-guide/cucm_b_push-notifications-deployment-guide_chapter_01.html
In the Cisco Cloud Onboarding Configuration window, make sure that the Enable Push Notifications and the I want Cisco to manage the Cisco Cloud Service CA Certificates required for this trust check boxes are still checked. You may need to recheck them.
Step 10
(Optional) Configure troubleshooting settings to ensure that system issues can be resolved quickly. See the online help for field descriptions.
Check the Send Troubleshooting Information to the Cisco Cloud check box.
Check the Send encrypted PII to the Cisco Cloud for troubleshooting check box.
upvoted 3 times
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