Adoption barrier identification helps to identify potential obstacles that could prevent customers from successfully adopting and using the product or service. This allows for the proactive creation of strategies to overcome these barriers and ensure customer success.
KPI tracking involves monitoring key performance indicators (KPIs) that are aligned with customer success goals. This helps to measure progress towards these goals and identify areas where improvements can be made to ensure customer success.
Agreed. I've no idea why D would be though of as a correct answer when B is an option. Clearly there can be no success unless the product is adopted successfully so if there are barriers we need to identify them. If we don't then we can't remove them ergo no success.
upvoted 2 times
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A (35%)
C (25%)
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WesZ
1 year, 11 months ago0d4efaf
7 months, 1 week ago