The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
A.
Create a new Health Index dashboard with the Sales team.
B.
Evaluate the customer’s expertise in managing the purchased solution.
C.
Examine solution pricing with the Renewals Manager.
D.
Schedule Quarterly Business Review with the new leadership team.
E.
Review the original business case and reassess desired outcomes with the new leadership team.
D. Schedule Quarterly Business Review with the new leadership team.
E. Review the original business case and reassess desired outcomes with the new leadership team.
Review the original business case and reassess desired outcomes with the new leadership team, and Schedule Quarterly Business Review with the new leadership team.
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