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Exam 820-605 All Questions

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Exam 820-605 topic 1 question 109 discussion

Actual exam question from Cisco's 820-605
Question #: 109
Topic #: 1
[All 820-605 Questions]

A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

  • A. Engage with the account team to understand the expansion opportunities.
  • B. Perform a deep analysis of all the sales orders to the past 24 months.
  • C. Document customer’s current technical escalations.
  • D. Speak the internal contacts to understand the customer’s priorities and sentiment.
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Suggested Answer: D 🗳️

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WesZ
10 months, 1 week ago
Selected Answer: D
D: the Customer Success Manager should aim to gather as much relevant information about the customer as possible. Speaking to internal contacts, such as the sales team or account managers, is a good way to understand the customer's priorities and sentiment towards the company. option C :Performing a deep analysis of all sales orders from the past 24 months may also be time-consuming and not immediately relevant for the introduction meeting.
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