D: the Customer Success Manager should aim to gather as much relevant information about the customer as possible. Speaking to internal contacts, such as the sales team or account managers, is a good way to understand the customer's priorities and sentiment towards the company.
option C :Performing a deep analysis of all sales orders from the past 24 months may also be time-consuming and not immediately relevant for the introduction meeting.
upvoted 3 times
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WesZ
10 months, 1 week ago