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Exam 820-605 topic 1 question 113 discussion

Actual exam question from Cisco's 820-605
Question #: 113
Topic #: 1
[All 820-605 Questions]

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

  • A. Talk to senior management to explain the benefits of success story creations.
  • B. Explain that this is a role metric that is needed to satisfy quotas.
  • C. Make the story for internal use only.
  • D. Offer the customer free products or services as an incentive.
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Suggested Answer: C 🗳️
by WesZ at July 1, 2023, 12:11 p.m.

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jerj
10 months, 1 week ago
C. Make the story for internal use only.
upvoted 3 times
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WesZ
1 year, 10 months ago
Selected Answer: C
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, then the story should be made for internal use only. Talking to senior management to explain the benefits of success story creation (option A) may be a good approach to take, but it may not necessarily address the customer's specific concerns about their privacy policy.
upvoted 4 times
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