Exam 820-605 topic 1 question 124 discussion

Actual exam question from Cisco's 820-605

Question #: 124
Topic #: 1

A customer has six technical support cases open that are related to user connectivity that have negatively impacted the customer health scores for product quality and customer sentiment. After the Customer Success Manager assesses the business impact, which action creates a mitigation plan?

A. Offer the customer a discount because of their problems.
B. Request a meeting with customer executives.
C. Establish a timeline of when a solution must be in place.
D. Ensure the escalation to technical specialists.

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Suggested Answer: B 🗳️

by WesZ at July 2, 2023, 1:21 p.m.

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WesZ

10 months, 1 week ago

Selected Answer: C

The correct answer is C. Establish a timeline of when a solution must be in place. The Customer Success Manager needs to assess the business impact of the customer's problems and then create a mitigation plan. The mitigation plan should include a timeline of when a solution must be in place. This will help the customer to understand when they can expect to see improvements and will also help the Customer Success Manager to track the progress of the mitigation plan.

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Exam 820-605 topic 1 question 124 discussion

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WesZ

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