A user reports that when they attempt to log out from the Cisco Extension Mobility service by pressing the Services button, they cannot log out. What is the most likely cause of this issue?
A.
The Cisco Extension Mobility service has not been configured on the phone.
B.
There might be a significant delay between the button being pressed and the Cisco Extension Mobility service recognizing it. It would be best to check network latency.
C.
The user device profile has not been assigned to the user.
D.
The user device profile is not subscribed to the Cisco Extension Mobility service.
Subscribe to Extension Mobility
Subscribe IP phones and device profiles to the extension mobility service so that users can log in, use, and log out of extension mobility.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html#CUCM_TK_S7548027_00
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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MaxG
9 months, 3 weeks ago