An engineer must configure a Cisco UCM hunt list so that calls to users in a line group are routed to the first idle user and then the next. Which distribution algorithm must be configured to accomplish this task?
This one should be B, the word "first" make the different , is goign to be the first one not the one longest-idle.
Top Down—If you choose this distribution algorithm, Cisco CallManager distributes a call to idle or available members starting from the first idle or available member of a line group to the last idle or available member.
The question ask "First Idle User" and then "Next" which means "Next Ideal User", because it uses word "idle", can't be "Top Down" as that is always follow the list and can't find the "idle".
Surprised to find the answer is actually B. Here's a copy and paste from Cisco url at the bottom:
TOP DOWN—If you choose this distribution algorithm, Cisco CallManager distributes a call to idle or available members STARTING FROM THE FIRST IDLE or available member of a line group to the last idle or available member.
LONGEST IDLE—If you choose this distribution algorithm, Cisco CallManager only distributes a call to idle members, STARTING FROM THE LONGEST IDLE member to the least-idle member of a line group.
https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_0_1/ccmcfg/b03lngrp.html#wp1027384
Answer is C. Longest Idle Time. Top Down will just go through the line group member list as its configured from the Top-Down, regardless of whether the user is idle or not.
Longest Idle Time - If you choose this distribution algorithm, Cisco CallManager only distributes a call to idle members, starting from the longest-idle member to the least-idle member of a line group.
https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_0_1/ccmcfg/b03lngrp.html#wp1027384
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