Exam 300-815 topic 1 question 150 discussion

Actual exam question from Cisco's 300-815

Question #: 150
Topic #: 1

An administrator has a requirement that the agents that receive calls from PSTN now must have a queue to hold the calls until they can be answered, but the customer cannot afford a contact center solution. The administrator discovered a feature called Native Call Queueing on Cisco UCM. Where must the administrator configure Native Call Queueing functionality?

A. CTI route point
B. hunt list
C. hunt pilot
D. hunt group

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Suggested Answer: C 🗳️

by john_doe_9999 at Dec. 28, 2023, 4:33 a.m.

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1b9a51d

10 months ago

For CUCM, often its hunt pilot has more calls than its hunt member can handle at a given time. CUCM Native Call Queuing feature introduces the ability to hold hunt pilot callers in queue while they wait for an agent to become available. Note: Native Call queuing feature allows up to 100 callers to be queued per hunt pilot (default 32). https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200453-Configure-CUCM-Native-Call-Queuing-Featu.html#anc4

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john_doe_9999

1 year, 5 months ago

C is correct

upvoted 2 times

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