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Exam 300-835 All Questions

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Exam 300-835 topic 1 question 22 discussion

Actual exam question from Cisco's 300-835
Question #: 22
Topic #: 1
[All 300-835 Questions]

Which two use cases can be accomplished using the Finesse JavaScript library? (Choose two.)

  • A. Integrate customer relationship management capabilities into the Finesse agent desktop.
  • B. Build a custom browser-based agent desktop.
  • C. Build a Finesse gadget to add quick dial to the Finesse agent desktop.
  • D. Build a Finesse gadget to create new agents on the Finesse system.
  • E. Build a Finesse gadget to configure Finesse log levels for the Finesse administrator console.
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Suggested Answer: AB 🗳️
by theflatirons at Feb. 9, 2024, 7:14 p.m.

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theflatirons
9 months, 2 weeks ago
Selected Answer: BC
Another tough one, since another answer is doable, but the most obvious answers are B & C. The JavaScript library is used to develop gadgets. Gadgets are placed to create a custom desktop. A quick dial gadget is one simple example. Two of the answers are system admin functionalities and not applicable, another answer relies on third-party application integration, which requires additional config on that end.
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