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Exam 300-810 topic 1 question 87 discussion

Actual exam question from Cisco's 300-810
Question #: 87
Topic #: 1
[All 300-810 Questions]

A user complains that incoming calls are being forwarded to another extension before being transferred to voicemail. The user expects calls to be transferred to their voicemail faster if they do not answer the phone. The administrator is managing calls with the supervised transfer option on a Cisco Unity Connection call handler. What should the administrator change to resolve this issue?

  • A. T302 Timer
  • B. Rings to Wait
  • C. Release to switch
  • D. No Answer Ring Duration (seconds)
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Suggested Answer: C 🗳️

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Vitamin
7 months, 2 weeks ago
Sorry, C is correct, Release to Switch—Unity Connection puts the caller on hold, dials the extension, and releases the call to the phone system. When the line is busy or is not answered, the phone system—not Unity Connection—forwards the call to the user or handler greeting. This transfer type allows Unity Connection to process incoming calls more quickly. Use Release to Switch only when call forwarding is enabled on the phone system
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Vitamin
7 months, 2 weeks ago
I will go for B, Select the number of times the extension rings before Unity Connection plays the user or handler greeting. Set this value to at least three to give users a chance to answer. Avoid setting to more than four, especially if the call may be transferred to another extension, where the caller might have to wait for another set of rings. This value should be at least two rings fewer than the phone system setting for forwarding calls.
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