Users report that they are unable to check voicemail, and an engineer discovers that the voicemail system is not routing calls between Cisco Unity Connection and Cisco UCM via SCCP. Which action should be taken to resolve this issue?
A.
Verify voicemail SIP trunk in the route list.
B.
Verify OPTIONS Ping in the SIP trunk profile.
C.
Verify registration of the CTI ports.
D.
Verify Calling Search Space in the Directory Number setting.
A, B and D make no sense to me... I'd go with C
"Troubleshooting Call Control
Use the following troubleshooting information if the phone system integration has problems related to call control. Do the following tasks, as applicable: Use the Check Telephony Configuration test.
Using the Check Telephony Configuration Test
You can use the Check Telephony Configuration test to troubleshoot the phone system integration. For example, use this test if the following conditions exist:
Calls to Unity Connection are failing.
Ports are failing to register."
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/troubleshooting/guide/b_15cuctsg/b_15cuctsg_chapter_01101.html#ID-2411-00000023
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patiks
10 months, 1 week agospud9000
1 year, 1 month ago