Exam 300-820 topic 1 question 116 discussion

If multiple home users suddenly experience issues with their Cisco Jabber clients, the problem is likely related to something affecting external connectivity or access, which would point to the Cisco Expressway-E.

Given the scenario described, where home office users suddenly encounter errors while using the Cisco Jabber client, the first thing the engineer should check to resolve this issue is: A. Client logs of the users. Checking the client logs of the affected users can provide valuable insights into the nature of the error they are encountering. Client logs often contain detailed information about connection attempts, error messages, and potential issues encountered during the operation of the Jabber client. By analyzing these logs, the engineer can identify the specific problem affecting the users and take appropriate action to resolve it.