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Exam 300-810 topic 1 question 101 discussion

Actual exam question from Cisco's 300-810
Question #: 101
Topic #: 1
[All 300-810 Questions]

An administrator is troubleshooting an issue with Cisco Unity Connection. When outside callers interact with the Auto-Attendant, the callers cannot reach the operator when they press “0”. However, the callers can leave messages for users when they get a user’s mailbox. Internal callers to the Auto-Attendant are experiencing the same issue. Which two areas should the administrator verify that Cisco Unity Connection is receiving the caller’s keypresses? (Choose two.)

  • A. Cisco UCM CallManager Traces
  • B. Cisco UCM CDR Records
  • C. Cisco Unity Connection Packet Capture
  • D. Cisco Unity Connection Media (Wave) Traces
  • E. Cisco Unity Connection Remote Port status Monitor
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Suggested Answer: CE 🗳️
by Iva9693 at July 26, 2024, 3:24 a.m.

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b475d20
4 weeks ago
Selected Answer: CE
from the course guide and the troubleshooting lab they use Port Monitor and Port Monitor Status and collect trobleshooting files with RTMT. I think C and E are correct. Mediafiles have the same information you can find in Port Monitor Status using RTMT.
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ITWerks
5 months, 2 weeks ago
Selected Answer: CD
Packet Capture to view the key presses. Traces to see if Unity is logging them. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/serv_administration/b_11xcucservag/b_11xcucservag_chapter_010.html
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Iva9693
8 months, 3 weeks ago
Selected Answer: CD
I think C y D
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Iva9693
9 months, 1 week ago
Selected Answer: BD
Cisco Unity Connection Packet Capture Capturing packets on Unity Connection can help determine if the DTMF signals are being received correctly from the network. Cisco Unity Connection Media (Wave) Traces Media traces in Unity Connection show if the keypresses (DTMF signals) are being interpreted correctly by Unity Connection.
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