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Exam 500-442 topic 1 question 5 discussion

Actual exam question from Cisco's 500-442
Question #: 5
Topic #: 1
[All 500-442 Questions]

Where should the RONA setting be positioned the highest?

  • A. on the phone in CUCM
  • B. on CVP OPS console
  • C. on the script in UCCE
  • D. on the desk setting on UCCE
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Suggested Answer: D 🗳️
by MoeKronz at Sept. 20, 2024, 12:55 p.m.

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MoeKronz
7 months, 2 weeks ago
Answer should be A. If CUCM RNA timer is less than the time specified in ADS or CVP then CUCM might interrupt the call and rout it to different destination. the technotes below implicitly indicates that: https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise-1262/220673-configure-and-troubleshoot-rona-with-cce.html
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