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Exam 500-442 topic 1 question 18 discussion

Actual exam question from Cisco's 500-442
Question #: 18
Topic #: 1
[All 500-442 Questions]

Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

  • A. Skill Targets
  • B. Media routing domain
  • C. Call type
  • D. Network VRU
  • E. ICM script
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Suggested Answer: AB 🗳️
by MoeKronz at Sept. 20, 2024, 1:24 p.m.

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MoeKronz
7 months, 2 weeks ago
i would say B and C. Skill targets is required to route calls to agent but not to begin processing the call
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