An organization needs to ensure that the Cisco UCM can provide a resume softkey to users on their desk phones when they disconnect an anchored call on their mobile phone. Which solution must be used to accomplish these goals?
A.
Set the "Retain Media on Disconnect with PI for Active Call" service parameter to False.
B.
Set the "Retain Media on Disconnect with PI for Active Call" service parameter to True.
As per CUCM 15 help:
Retain Media on Disconnect with PI for Active Call: This parameter specifies the behavior of Cisco CallManager on receiving a PRI DISCONNECT or H225 ReleaseComplete message with progress indicator of 8 (inband information available) for the active call only. Valid values specify True (Cisco CallManager will hold on the media connection, so the other side will receive an announcement or inband tone) or False (Cisco CallManager will tear down the call immediately). Keep this parameter set to the default value (False) unless a Cisco support engineer instructs otherwise.
imo B is a correct answer
Why B is Correct:
"Retain Media on Disconnect with PI for Active Call" Service Parameter:
When set to True, CUCM retains the media session for anchored calls even if the mobile phone disconnects. This allows users to resume the call on their desk phones using the Resume softkey.
Resume Softkey for Anchored Calls:
The Resume softkey appears on the user's desk phone, enabling them to continue the call from where it left off after disconnecting the mobile device.
Recommended Action
Perform the following actions:
Add the following command to the gateway:
voice call disc-pi-off
For the Cisco CallManager service, set the Retain Media on Disconnect with PI for Active Call service parameter to False.
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