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Exam 500-442 topic 1 question 60 discussion

Actual exam question from Cisco's 500-442
Question #: 60
Topic #: 1
[All 500-442 Questions]

What is the goal of identifying a call type?

  • A. to ensure the call reaches the agent in the correct queue
  • B. to ensure the correct Skill Target is selected
  • C. to ensure the contact is handled by the correct CCE Routing Script
  • D. to ensure the call goes to the correct MRD
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Suggested Answer: A -
 🗳️
by dhia1706 at Feb. 9, 2025, 2:35 p.m.

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dhia1706
2 months, 4 weeks ago
Selected Answer: C
i would ssay routing script
upvoted 1 times
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