A regional bank wants to improve the customer satisfaction score for its online banking user base by 25%. Which two system capabilities best support this business outcome? (Choose two.)
A.
The creation of a consistent customer master that spans across all customer-facing business units (credit card, consumer banking, mortgage, personal loan).
B.
Single sign-on access management which enables customer authentication credentials to carry forward across multiple banking applications.
C.
A user experience that is optimized around how the company’s backend order management system processes transactions.
D.
The introduction of an Enterprise Resource Planning platform to replace the company’s ecosystem of legacy applications.
E.
Implementing a cloud computing solution that incorporates industry best practices.
Currently there are no comments in this discussion, be the first to comment!
This section is not available anymore. Please use the main Exam Page.820-427 Exam Questions
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
Comments