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Exam 500-440 topic 1 question 21 discussion

Actual exam question from Cisco's 500-440
Question #: 21
Topic #: 1
[All 500-440 Questions]

Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)

  • A. Cisco Unified CCE supports only one agent ACD line on the IP phone.
  • B. The ACD line on the IP phone may have voicemail or call forwarding defined.
  • C. In a typical call center, the ACD line is the first line on the phone to make it easier for the agent to forward inbound ACD calls.
  • D. The agent state changes based on the activity of the ACD line.
  • E. If the agent picks up the phone to place a call, the agent is put into ready mode.
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Suggested Answer: AD 🗳️
by kidschannel1988 at April 4, 2025, 3:23 a.m.

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