Answer is B
Digital Touch
By leveraging a digital platform, the seller's experience is transformed. Using automated 'digital touch' campaigns that are driven by customer data, sellers can optimize efficiency and productivity throughout the buyer's journey. Cisco’s Digital Touch Platform enables sellers to engage thousands of customers using a personalized digital touch buying experience. This process is based on key elements of digital technologies to create a closed loop for customer engagement It uses customer usage data, installs base data, and markets automation and new Salesforce.com (or SFDC) tools.
Answer is B
From the text: By leveraging a digital platform, the seller's experience is transformed.
Using automated 'digital touch' campaigns that are driven by customer data,
sellers can optimize efficiency and productivity throughout the buyer's journey.
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