Select is when the customer is busy selecting the solution they want so i don't believe its D, the CSM understands it more during onboarding but identifies what the solution is once it has been purchased so i dont believe its A either. ITs definitely not C so I'm going with B
while the purchase itself happens before onboarding, the CSM's role in identifying and understanding the purchased solution is most prominent during the Onboarding and Adoption phase.
while the purchase itself happens before onboarding, the CSM's role in identifying and understanding the purchased solution is most prominent during the Onboarding and Adoption phase.
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Community vote distribution
A (35%)
C (25%)
B (20%)
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jonnytbh
2 weeks, 1 day agocaalbert
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1 month, 3 weeks ago