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Exam 820-605 All Questions

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Exam 820-605 topic 1 question 160 discussion

Actual exam question from Cisco's 820-605
Question #: 160
Topic #: 1
[All 820-605 Questions]

Which action does a Customer Success Manager take when the customer has technical questions at an onsite Quarterly Review meeting?

  • A. Answer the questions as best they can and plan an onsite follow-up training.
  • B. Modify the meeting agenda and call in a technical resource.
  • C. Request the customer to open a support case.
  • D. Identify potential adoption challenges related to technical questions and schedule a meeting to address these questions.
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Suggested Answer: B 🗳️
by jonnytbh at July 30, 2025, 11:52 a.m.

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jonnytbh
2 weeks, 1 day ago
Selected Answer: D
I dont believe you would change the onsite meeting agenda to call in technical resource as the technical resource may have no background on the customers question and may not be available. Has to be D
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