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Exam 300-820 topic 1 question 52 discussion

Actual exam question from Cisco's 300-820
Question #: 52
Topic #: 1
[All 300-820 Questions]

Jabber cannot log in via Mobile and Remote Access. You inspect Expressway-C logs and see this error message:
XCP_JABBERD Detail="Unable to connect to host '%IP%', port 7400:(111) Connection refused"
Which is the cause of this issue?

  • A. Rich Media Session licenses are not activated on Expressway-E.
  • B. Expressway-E is listening on the wrong IP interface.
  • C. The destination port for Expressway-E is set to 7400 instead of 8443 on the Expressway-C.
  • D. The XCP Service is not activated on Expressway-E.
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

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Abhishek1610
Highly Voted 2 years, 11 months ago
https://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/118798-technote-cucm-00.html#anc6
upvoted 7 times
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Collabinski
Most Recent 10 months ago
Selected Answer: B
B is correct. kljw5 has the right explanation.
upvoted 2 times
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kljw5
1 year, 6 months ago
Expressway-C Logs Show This Error: XCP_JABBERD Detail="Unable to connect to host '%IP%', port 7400:(111) Connection refused" If Expressway-E Network Interface Controller (NIC) is incorrectly configured, this can cause the Extensible Communications Platform (XCP) server to not be updated. If Expressway-E meets these criteria, then you will probably encounter this issue: Uses a single NIC. Advanced Networking Option Key is installed. The Use Dual Network Interfaces option is set to Yes. In order to correct this problem, change the Use Dual Network Interfaces option to No. The reason this is a problem is because Expressway-E listens for the XCP session on the wrong network interface, which causes the connection to fail/timeout. Expressway-E listens on TCP port 7400 for the XCP session. You can verify this if you use the netstatcommand from the VCS as root.
upvoted 3 times
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Abhishek1610
2 years, 12 months ago
If Expressway-E Network Interface Controller (NIC) is incorrectly configured, this can cause the Extensible Communications Platform (XCP) server to not be updated.
upvoted 1 times
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khader09
3 years, 1 month ago
B is correct https://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/118798-technote-cucm-00.html#anc9
upvoted 2 times
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