Exam 820-605 topic 1 question 38 discussion

Should this be B and C ? The customer has already invested in the video conferencing solution, so cost is not a barrier any more. They invested in the video conferencing solution for the said goal, so I think we cannot assume product barrier or techncial barrier (it is not explicitly mentioned that the new solution meets the goal, but it is not mentioned that it doesnt either). Most likely the barrier for adoption will be the people (culttural) to accept the new solution and systems update (process) to use the new solution. I think they question is asking about adoption barriers for the new solution, not the barriers achieve the business goal.

Should this be B and C ? The customer has already invested in the video conferencing solution, so cost is not a barrier any more. They have video conferencing solution for the said goal, so I think we cannot assume product barrier or techncial barrier (it is not explicitly mentioned anywhere). Most likely the barrier for adoption will be the people (culttural) to accept the new solution and systems update (process) to use the new solution.

B. Cultural barrier: Since they have been using a personalized service for 20 years, shifting to a self-serve approach might face resistance due to the cultural habits and mindset associated with the old way of doing things. Employees might be used to the personalized service and find it challenging to adapt to a self-serve approach. D. Product barrier: Despite investing in a video conferencing solution, there might still be challenges related to the new product. It's not just about having the solution in place but also ensuring that it meets the specific needs and expectations of the employees, aligning with their desired outcome of cost-savings and business innovation. The other options (A, C, and E) may also be relevant to some extent, but in the given scenario, the cultural and product barriers seem to be the more prominent challenges Customer A is likely to face.

I agree with GustavBP's comment

There is 4 types of barrier, Techical, Operational, Business, Culture. Sources used to identify customer barriers: Tools (telemetry, consumption data)/Process/People . My answer will be A and B. Because meeting booking system could have lack integration with the new Video system, that means technical issue.

A & B There are 4 types of barriers Technical Operational Business corporate Culture

the answer should be A&B cultural and technical

From DTCSM training, Addressing Barriers "Technical is anything to do with how well the product works or technical failures to properly address a use case." Don't think it's a problem with the product but the people. "Don't know how to use it & don't wanna." I'm thinking B&C.

I agree on A&B

Agree on A and B

Agree - A and B

Apologies - A and B! (Technical and Cultural)

I would say B and D - The software is old (technical) and people are used to it (cultural).