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Exam 820-605 All Questions

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Exam 820-605 topic 1 question 62 discussion

Actual exam question from Cisco's 820-605
Question #: 62
Topic #: 1
[All 820-605 Questions]

Refer to the exhibit. Which initial action does a Customer Success Manager take?

  • A. Run analysis on all the license types used by the customer on all platforms
  • B. Share the report with the customer point of contact for license types B and D and determine causes
  • C. Provide trending information on license types B and D and share with all stakeholders
  • D. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
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Suggested Answer: B 🗳️
by myskypeid1313 at May 7, 2021, 5:54 a.m.

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jerj
10 months, 1 week ago
The answer correct is : B. Share the report with the customer point of contact for license types B and D and determine causes
upvoted 1 times
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AmitModi
1 year, 8 months ago
Selected Answer: B
B. Share the report with the customer point of contact for license types B and D and determine causes. License types B and D show a decrease in the number of features in use from March to May. Sharing the report with the customer point of contact and discussing the reasons behind this decrease can help identify any issues or challenges that might be affecting the utilization of these licenses. This proactive approach allows the Customer Success Manager to address potential adoption barriers and work collaboratively with the customer to ensure they are getting the most value from the licenses.
upvoted 2 times
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MirasKlas
2 years, 4 months ago
Selected Answer: B
Same opinion
upvoted 2 times
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emski
2 years, 10 months ago
Selected Answer: B
CSM should investigate and try to resolve the issue with the customer. Then revalidate it later.
upvoted 1 times
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AlCa84
3 years, 5 months ago
I think is B
upvoted 3 times
GustavBP
3 years, 2 months ago
I think C is correct. The blackbelt training does not use "point of contact" at the customer's side at all. They speak about stakeholders.
upvoted 1 times
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myskypeid1313
4 years ago
Answer should be: Which method is directly associated with evaluating a customer outcome?
upvoted 2 times
galav
3 years, 12 months ago
what exactly is your answer please for this question ? TX
upvoted 1 times
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galav
3 years, 11 months ago
what exactly is your answer please for this question ? TX
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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