Exam 820-605 topic 1 question 80 discussion

I also think the answer should be A, CSM don't have to monitor customer's health for renewal but their best experience of using our solution and services

Answer: C

ption A, as it provides the opportunity to address any changes in the customer's experience or actions around the solution. Monitoring customer health involves tracking key metrics such as product usage, customer sentiment, and adoption of new features. By monitoring customer health, Customer Success Managers can identify changes in the customer's experience or actions around the solution, and proactively address any issues or concerns before they become bigger problems. This helps to improve customer satisfaction, retention, and advocacy.

I would go with A. It's not about renewal directly (this is more sales perspective). It's about having view of customer experience with the solution and to be able to help proactively address any potential issues customer can encounter

Agree with GustavBP

I think A is the best answer, not C. The reference link states: "Good and timely account health scores will logically drive accuracy into your renewal forecast.", not "directly enables renewals". Above that, the question starts with "From a Customer Success Perspective...". Renewal is a sales success. Customer success is about getting the value from the solution provided. Addressing experience is relevant.

Answer: C