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Exam 820-605 All Questions

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Exam 820-605 topic 1 question 25 discussion

Actual exam question from Cisco's 820-605
Question #: 25
Topic #: 1
[All 820-605 Questions]

Which method is directly associated with evaluating a customer outcome?

  • A. milestones
  • B. key performance indicators
  • C. metrics
  • D. benchmarks
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Suggested Answer: B 🗳️

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hunkyguy
6 months, 4 weeks ago
I don't get the reason why Benchmarks would be an option? What would be the definition of benchmarks in this question? I think Customer's KPI should be the right answer
upvoted 1 times
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Rolrik
2 years, 3 months ago
Selected Answer: B
B - KPI is the key to drive your Outcome, you aren't in competition in this case, you just want to know how much !
upvoted 1 times
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AJGdOZ
2 years, 7 months ago
Correct Answer: Benchmark. KPI is not a method is a metric
upvoted 1 times
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GustavBP
2 years, 8 months ago
Selected Answer: B
B "KPI..." is correct.
upvoted 1 times
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Sudupulun
2 years, 8 months ago
Selected Answer: B
KPI Correct
upvoted 1 times
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TAZ209
3 years, 1 month ago
because the question is related to business outcome (So you are benchmarking your business against competitors).
upvoted 4 times
shaody
2 years, 11 months ago
From training - One way that we can deliver value to this individual is by sharing industry best practices around the use of our solution set as well as benchmark data on how their organization is performing versus industry peers.
upvoted 3 times
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Keeper_85
2 years, 9 months ago
"While a benchmark has a company comparing its processes, products and operations with other entities, a key performance indicator (KPI) measures how well an individual, business unit, project and company performs against their strategic goals." So since the question doesn't specifically say business outcome and says customer outcome I would agree with the answer being benchmark. If the question would have said business outcome then the answer would have been KPI.
upvoted 2 times
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JackyLeeee
3 years, 3 months ago
why not KPIs?
upvoted 1 times
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C (25%)
B (20%)
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