A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?
A.
Twice yearly student and staff surveys with two questions related to IT
B.
Measure the number of complaints raised by students
C.
Combination of tailored surveys and IT tools-based metrics
D.
Implement staff Super Users to provide feedback
None of these answers seem ideal but hard to see how B could be classed as THE right answer when it only talks about looking at student complaints rather than the staff as well
You would need to measure complaints by both student and staff, not just the complaints by the students. I think C is a better answer.
upvoted 4 times
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