Exam 820-605 topic 1 question 52 discussion

A. adoption of all the licenses and features the customer purchased leading to expansion to improve the customer's business

This outcome focuses on helping the customer quickly realize the benefits and value of the solution they have purchased. By identifying and addressing adoption barriers, the Customer Success Manager ensures that the customer can effectively and efficiently use the solution to achieve their goals. Achieving the fastest time to value is a key goal in customer success, as it demonstrates the positive impact of the solution on the customer's business.

This outcome focuses on helping the customer quickly realize the benefits and value of the solution they have purchased. By identifying and addressing adoption barriers, the Customer Success Manager ensures that the customer can effectively and efficiently use the solution to achieve their goals. Achieving the fastest time to value is a key goal in customer success, as it demonstrates the positive impact of the solution on the customer's business.

A)While all of the options listed are important outcomes for a Customer Success Manager to achieve, the ultimate goal is to help the customer achieve their desired business outcomes and drive value from the solution they have purchased. This often involves ensuring that the customer has fully adopted all of the licenses and features they have purchased, and is using the technology effectively to drive business results. The ultimate goal is to ensure that the customer is achieving their desired business outcomes and driving value from the solution.

C is the correct answer

I would say C.

C - Time to value. Adoption is not the ultimate target, it is the fifth milestone and there are four more (optimize, renew, recommend, advocate).

The training materials mention more than once that CSMs should help the customer achieve the quickest possible time to value so C is correct

Shouldnt it be A ? B seems to come close. But how can the CSM be responsible for removing the barriers ? CSM can be responsible for identifying the barriers and come up with a plan to remove those, out which there will actions for different stakeholders who then become responsible.