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Exam 820-605 topic 1 question 43 discussion

Actual exam question from Cisco's 820-605
Question #: 43
Topic #: 1
[All 820-605 Questions]

During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

  • A. data
  • B. operational
  • C. business
  • D. technical
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Suggested Answer: C 🗳️
by shaody at Nov. 17, 2021, 1:18 p.m.

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shaody
Highly Voted 2 years, 8 months ago
I think C is correct. The barrier is from upper management. it should be a business barrier.
upvoted 8 times
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AmitModi
Most Recent 12 months ago
Selected Answer: C
Despite the positive progress and improvements in the use of the solution, upper management's questioning of the renewal indicates a potential business barrier. The Customer Success Manager needs to address the concerns and demonstrate how the progress made by the Network Security Staff translates into tangible business value. This involves showcasing the cost savings, efficiency gains, and overall positive impact on business outcomes resulting from the improved use of the solution.
upvoted 1 times
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Tanas
1 year, 7 months ago
Selected Answer: C
Upper Management implies business
upvoted 3 times
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Rolrik
2 years ago
Selected Answer: C
Upper Management = Business
upvoted 2 times
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AJGdOZ
2 years, 5 months ago
The Operational Barrier is moved on. So Business Barrier could be an option. I vote C
upvoted 2 times
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GustavBP
2 years, 5 months ago
Selected Answer: C
There are no problems in operations, only upper management has some problems. Looks like we should motivate them somehow ;-). Business barrier.
upvoted 2 times
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Tangobob2006
2 years, 7 months ago
Agreed. Hard to see how this could be an operational barrier when the whole question talks about how well the product is working and being used. Upper management are questioning this which makes it a business barrier
upvoted 3 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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