Exam 820-605 topic 1 question 65 discussion

Actual exam question from Cisco's 820-605

Question #: 65
Topic #: 1

DRAG DROP -
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
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by shaody at Nov. 17, 2021, 1:51 p.m.

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shaody

Highly Voted 2 years, 5 months ago

"number of customer escalations and number of customers retained" are objective. and "percentage of marketing emails are opened" should be objective too.

upvoted 5 times

GustavBP

2 years, 2 months ago

Can we really track the percentage of marketing emails opened? I don't think so.

upvoted 1 times

Rolrik

1 year, 9 months ago

Yes we can, mailchimp for example do :)

upvoted 1 times

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WesZ

Most Recent 10 months, 1 week ago

1- Customers Perceived Values: Subjective 2- Customer Satisfaction Rating: Subjective 3- Number of Customer Escalations: Objective 4- Number of Customers Retained: Objective 5- Percentage of Marketing Emails that are Opened and Responded to: Objective 6- Value Feedback: Assuming that "value feedback" refers to feedback on the value provided by the product or service, this metric would be subjective.

upvoted 2 times

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