Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two.)
A.
moments of success when the customer acknowledges progress
B.
successful contract renewal
C.
green health scores over intermittent time periods
A. Moments of success when the customer acknowledges progress: When customers experience moments of success and acknowledge the progress they've achieved with the help of the solution, they are more likely to become advocates. Sharing positive experiences can influence other potential customers.
B. Successful contract renewal: When customers renew their contracts with the company, it's a clear indication of their satisfaction and confidence in the product or service. This positive action can lead to advocacy as they continue to see value in the relationship.
The other options (C, D, and E) might also have relevance in customer success but are not as directly tied to the opportunities that lead to advocacy.
A. Moments of success when the customer acknowledges progress.
D. Continuing results based on unexpected value: When customers receive unexpected value from the solution, it can lead to advocacy.
Advocate means "loving Cisco", I think a renewal is not enough for that. So perhaps A and D makes more sence.
upvoted 2 times
...
...
This section is not available anymore. Please use the main Exam Page.820-605 Exam Questions
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
jerj
10 months, 1 week agohunkyguy
1 year, 1 month agoAmitModi
1 year, 8 months agoWesZ
1 year, 10 months agoGustavBP
3 years, 2 months agowasl
3 years, 4 months agoBlackbelt
3 years, 3 months ago