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Exam 820-605 topic 1 question 67 discussion

Actual exam question from Cisco's 820-605
Question #: 67
Topic #: 1
[All 820-605 Questions]

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

  • A. help desk data
  • B. health score
  • C. risk management
  • D. telemetry
  • E. training surveys
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Suggested Answer: BD 🗳️
by wasl at Dec. 17, 2021, 10:37 a.m.

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jerj
10 months, 1 week ago
B. health score D. telemetry
upvoted 1 times
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GustavBP
3 years, 2 months ago
Selected Answer: BD
I would go for a health score and telemetry. Helpdesk data are not mentioned in the blackbelt training at all. Btw, the "health index" would be more precise than "health score", hopefully, it is not a catch.
upvoted 3 times
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wasl
3 years, 4 months ago
My vote is for B & D. Because how can we know usage without telemetry?..
upvoted 3 times
Blackbelt
3 years, 3 months ago
Telemetry collects metrics, but is not a metric
upvoted 1 times
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Community vote distribution
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C (25%)
B (20%)
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