I think D is correct.
anwer A: expanding the customer footprint, refers to increasing the number of customers a company has, which would not necessarily reduce the risk of churn
I copied and pasted the content into onenote from the course and checked churn. The only relatable comment is The chart supports gap analysis. This should align with CSFs. Where are they with getting value out of the software? Fewer features mean that you have a greater risk of churn.
So I will go with educating on features as this correlates with churn in the course material.
I would go for D. Training removes barriers. That can reduce churn. From the blackbelt training: These barriers might be understanding the new technology, in which case training might be required to overcome the barrier. The footprint is not mentioned in the training.
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