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Exam 820-605 topic 1 question 21 discussion

Actual exam question from Cisco's 820-605
Question #: 21
Topic #: 1
[All 820-605 Questions]

Which task drives advocacy with customer stakeholders?

  • A. creating a stakeholder map
  • B. creating a Customer Success Plan
  • C. creating technical documentation
  • D. creating a success story
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by ericmachang at Dec. 23, 2021, 4:24 p.m.

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jerj
10 months, 1 week ago
B. creating a Customer Success Plan
upvoted 1 times
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Mike_Gale
1 year, 11 months ago
B is correct
upvoted 1 times
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IsabelKo
2 years, 4 months ago
I would go with B. D is tempting as success story can highlight the value of a product or service and demonstrate how it has helped a particular customer succeed but this is not the primary task that drives advocacy
upvoted 1 times
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MirasKlas
2 years, 4 months ago
Selected Answer: D
Exactly D, other activities is no necessary to solve with stakeholders. When you are no aligned on what is success story you can not create CSP.
upvoted 1 times
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Rolrik
2 years, 9 months ago
Selected Answer: D
Creating a success story, is the more importe fir advocacy
upvoted 1 times
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AJGdOZ
3 years, 1 month ago
Correct Answer: Creating a Customer Success Plan. Key word is drive, this mean a journey. Success Story in one shot.
upvoted 2 times
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Sudupulun
3 years, 2 months ago
Correction, B is correct.
upvoted 1 times
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NayeraBee
3 years, 2 months ago
Selected Answer: D
Giving the customer a success story to tell will lead to advocacy.
upvoted 1 times
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GustavBP
3 years, 2 months ago
Selected Answer: B
B creating a Customer Success Plan is the best option. Executing the success plan would be even better ;-).
upvoted 1 times
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Sudupulun
3 years, 2 months ago
B Correct
upvoted 1 times
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Blackbelt
3 years, 4 months ago
Selected Answer: A
Speak with all stakeholders
upvoted 1 times
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ericmachang
3 years, 4 months ago
Selected Answer: D
how about create success story ?
upvoted 4 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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